Frequently Aked Questions
What is a Fractional COO, and how does it differ from a full-time COO?
A Fractional COO is a part-time executive who (temporarly) provides the strategic and operational leadership of a full-time COO but on a flexible, as-needed basis. This allows businesses to access high-level expertise without the long-term commitment and cost of a permanent executive.
How do I know if I need a Fractional COO?
If you’re feeling overwhelmed by operational challenges, struggling with scaling, or finding it difficult to align your team with your strategic goals, a Fractional COO could be the right solution. My services are ideal for businesses looking to optimize processes, drive growth, or simply get more out of their existing resources.
Is the first consultation really free and without obligation?
Yes, the first consultation is completely free and comes with no obligation. It’s an opportunity for us to discuss your challenges, explore potential solutions, and determine if my services are a good fit for your needs.
What industries do you specialize in?
While my expertise is broad, I specialize in e-commerce and other fast-growing businesses. However, the principles of operational excellence and strategic leadership I apply are effective across various industries.
What e-commerce shop systems do you have experience with?
I have in-depth experience with several leading e-commerce platforms, including Shopware 5 & 6, Shopify, and WooCommerce. My expertise extends to managing and optimizing these systems to support your business goals effectively. If your business operates on a different platform or uses a specific funnel builder, I can quickly adapt to ensure seamless integration and management. Additionally, I have substantial experience navigating the complexities of selling through online marketplaces, particularly on Amazon, where I understand the unique challenges and opportunities that can impact your sales performance.
Furthermore I have a good understand regarding European and German GDPR.
What does the onboarding process look like?
We start with a free initial consultation to discuss your business’s specific needs. If we decide to work together, I advise to conduct an in-depth organizational audit to understand your operations fully. From there, we’ll create a customized plan for how I can best support your business. Or if you have already a clear idea where you need support we jump directly into action.
What areas of my business can you take over?
I can step in to manage various operational areas, including process optimization, marketing, team management, strategic planning, logistics, web shop management and more. The exact scope of my involvement will be tailored to your specific needs and the goals we set during the onboarding process.
How flexible are your services?
My subscription services are designed to be highly flexible. You can adjust the level of support you need as your business evolves, ensuring that you’re only paying for the services that provide the most value at any given time.
What is included in the Fractional COO Subscription?
The Fractional COO Subscription includes my ongoing support as a part-time COO, typically around 10 to 20 hours per week. This covers everything from strategic leadership and operational management to team development and process optimization. I work closely with you to ensure alignment with your long-term vision.
How long do I need to commit to a subscription?
There’s no long-term commitment required. My subscriptions are designed to be flexible, with options to adjust or cancel as your needs change. This allows you to access the expertise you need without being locked into a permanent hire. You can cancel a subscription anytime in your stripe portal.
Can I upgrade or downgrade my subscription?
Absolutely. Depending on your evolving needs, you can easily upgrade or downgrade your subscription. For example, if you need more intensive support during a growth phase, we can scale up, and later downsize once those needs are met. You can either change the subscription or buy some extra hours for one-time projects.
Do you offer other payment options besides the subscription?
Yes, I understand that the subscription model might not be the best fit for everyone’s needs or preferences. I am committed to flexibility and am happy to discuss alternative payment arrangements. Whether you prefer a one-time payment, project-based billing, or another custom arrangement, we can find a solution that aligns with your financial planning and business strategy.
Please note that I may adapt my prices due other payment agreements.
Will I get an invoice from you?
Yes, after each purchase, you will receive a detailed, professional invoice directly from me. This invoice will include all necessary information for your records and tax purposes. Additionally, if you process payments through Stripe, they may issue a supplementary invoice or receipt for the transaction, which will serve as a payment confirmation. Since I am operating from Portugal, the invoice will be bilingual Portuguese and English.
What happens if my business outgrows the need for a Fractional COO?
My goal is to develop your organization to the point where it can operate effectively without my ongoing involvement. Once your business reaches that stage, we can transition the responsibilities to an in-house team member or a new full-time executive.
What kind of results can I expect?
You can expect increased operational efficiency, improved team alignment, and a clear path toward achieving your business goals. My involvement is focused on delivering tangible results that contribute to your long-term success.
Not sure which service package is the right fit for your business? Let’s discover the best solution together. Schedule a call today, and we’ll start uncovering your business needs. The first call is entirely free and comes with no commitment.